Frequent questions

General

How long has FIFE COUNTRY been offering its products by mail order?

Since the company was founded, back in 1888.

Payment and Delivery

If I order an item from the catalogue, how long will it take to be delivered?

Orders are normally delivered to UK addresses within 2-3 days (unless we are sold out).

What is your carriage charge for delivery to a UK address?

For standard delivery, £4.95

Do you have an express delivery service?

Yes, we offer a next day delivery service, for orders placed by 12noon Monday to Thursday only, at £8.95.

Do you offer a freepost address for me to send my order to you by post?

Yes. Freepost RTCK-ZKYJ-GGRB, Fife Country, Cupar, KY15 4RB.

If an item is not in stock, when will you charge my credit card?

We constantly monitor our stock levels and update the website to reflect these. In the unlikely event that an item is out of stock, then we will continue to process the remaining items on you order and immediately contact you by phone and/or email to inform you. We will credit your card, within 3 days, for the full amount of any unavailable items.

Overseas Orders

What is the carriage charge on overseas (outwith the UK) orders?

For EU countries the flat postage cost is £10.95. For other overseas countries it is £17.95.

Do your prices include UK VAT rates?

Yes, prices to non-EU destinations will be charged after the removal of UK VAT, at the rate of 20%.

What payment types do you accept for overseas orders?

Visa, MasterCard and Maestro.

Sizing

How can I ensure that I provide you with sufficient details to send me the correct shoe size?

Please refer to our SIZING section, on the main menu, for all sizing guidelines.

How will I know which clothing size to order?

Most products will quote the relevant conversions from eg S,M,L,XL to the appropriate chest size, so that you can select the correct size. There is also a sizing section on the website, for any sizes conversions not covered on the product page. If you are in any doubt, please call our customer services on 0845 607 6632.

What happens if I order an item which does not fit well?

You have 28 days in which to decide whether or not you need to return anything to us for exchange/refund. (Naturally, this does not affect your statutory rights). We will then send you a replacement and record, for future reference, your precise fitting requirements.

What are the biggest sizes you cater for?

Our largest clothing sizes are XXXL (chest size 56") on many styles for men and size 22 on many ladies styles. Several men's footwear styles are available up to size 13, and ladies footwear up to size 8. We also specialise in wider fitting footwear.

Returns

What happens if I need to return something?

We will exchange or refund your money on any purchase with which you are not wholly satisfied, within 3 months of purchase, on the one condition that the item in question remains as new. Please note that goods are returned at your own cost, and that we recommend the use of a registered postal service for your protection. If the goods are being returned due to an error on our part we will refund your return delivery costs. Please return your goods to our Customer Services Dept at Fife Country, Eden Valley Business Park, Cupar, Fife, KY15 4RB, using the returns form enclosed with your parcel.

How long do you take to deal with a return?

We treat all returns with the same priority as your first order.

Security

How secure is your web site (were I to share private information with you)?

We take our customers security very seriously and customer data is encrypted for your protection. Please click to view our privacy policy and terms and conditions or follow the links at the foot of this page.

Do you make my details available to any other companies?

We only ever make your details available to a third party with your permission. Our order form asks for your instruction on this matter. If you ask us not to share any of your personal details with a third party, then we are careful not to do so.

Other Services

Where is your shop?

We are located in the Fife village of Strathmiglo, which is approximately 5 miles east from junction 8 of the M90, in the direction of St Andrews. We are situated in the centre of the village, next to the clock tower. Please view the Retail Shop page for more details.