Home  >  Customer services

Customer services

We do not use a call centre. All calls will be answered by our own trained staff, who have a comprehensive knowledge of the company and its products and services.

Please call our SALES TEAM ON 0345 607 6632

MONDAY TO SATURDAY- 9am to 6pm SUNDAY 12noon to 5pm

3 MONTH GUARANTEE

Fife Country will accept for exchange or refund any (undamaged) returns up to 3 months after the date of purchase. Please also return to us any item, at any time, which fails to live up to your expectations. In addition to your statutory rights, we will also pay for the return of any (unworn) footwear, which needs exchanged, for another size.

UK Deliveries

Standard Delivery charge £4.95

Orders are normally dispatched within 48hours. Standard delivery charges are £4.95 to any address within the UK. [From time to time, and if a product has sold more quickly than expected, we may find ourselves briefly out of stock. If this should happen, we will contact you to inform you of the delay.]

Small Order Delivery Charge £3.95

Orders for lighter items, such as single pairs of socks, gaiters, braces and gloves, or hats, belts and ties, cost us less to send out, and will only be charged at £3.95.

Next Day Delivery Monday to Thursday

If you require delivery the day after you place your order, and we receive your order in time to despatch it by 12 noon, we will deliver the next day for a supplement of £4, in addition to the standard delivery charge £4.95. [Unfortunately this service is not available to the Scottish Islands]. Unfortunately, orders received between Thursday 12 noon and Sunday 12 noon cannot be delivered next day.

International Deliveries

Charges for international deliveries are shown below:

EU Countries - £10.95

All other Countries - £17.95

 

These costs will automatically be charged to your account at the time of despatch. Please also note that overseas orders must be paid for, by credit card, prior to despatch. In some cases, import duties may apply on receipt of your parcel. Unfortunately we have no control over this. UK VAT, at 20%, will be deducted from the cost of your goods, if you reside in a country outside the European Union or in a BFPO destination outside the EU.

*These prices exclude safety boots - to find out about ordering safety boots please call our customer service team on 00 44 1334 659592 for a quote based on the weight and destination of the parcel and in accordance with published charges from Royal Mail.

Returns Policy

We will exchange or refund your money on any purchase with which you are not wholly satisfied, within 3 months of purchase, on the one condition that the item in question remains as new. Please note that goods are returned at your own cost, and that we recommend the use of a registered postal service for your protection. If the goods are being returned due to an error on our part we will refund your return delivery costs.

How to Make a Return

For all orders, we will enclose a returns form, which is simple to use, and includes all the necessary instructions for making your return. In addition, footwear can be returned to us free of charge. Along with every footwear order we will enclose a carriage paid returns bag and label which you can use if you need to return a footwear purchase for a replacement size or for a refund (excluding sale footwear). For any further assistance, please call our customer services number on 0345 607 6632 or email us at orders@fifecountry.co.uk.

Purchasing and Fitting Guidelines

Our advice is to try on all items of footwear indoors, on a carpet. This protects the sole of the shoe (especially if leather-soled), and allows us to exchange your shoes for a different size, if required. We also retain a history of all previous purchases so that we can advise on fittings prior to purchase. Alternatively, to enable you to establish, by yourself, the correct size prior to placing your order, please refer to our sizing guidelines.